This father-son business is truly unparalleled! I initially posted my painting project on Thumbtack, specifying that I needed a customized color and would supply the paint myself. I also provided the total area and information about the staircase. Iten Painting gave me a quote.
On the day Brian arrived, he realized his father, Dale, had mistakenly understood the total area I provided as only the wall surface area, rather than the entire interior space. I immediately asked if the price needed to be adjusted, but after a moment of consideration, Brian said they would stick to the original quote. I truly appreciated his integrity and professionalism. He didn't try to overcharge or walk away, which saved me a lot of time I would have spent looking for a new contractor.
During the painting process, I unfortunately underestimated the amount of paint needed. My new color was light, but the previous one was dark, and even with a "one-coat" paint, it wasn't enough. Instead of finishing and leaving, Brian and his team waited for me to purchase additional paint and ensured the job was completed properly with a second coat. While this undoubtedly cut into their profit, they remained incredibly conscientious and responsible. Brian stood by his word, and because of that, I will definitely contact Iten Painting first for any future projects.